What Watch Owners Say About stemwind

I brought in my grandfather's Tissot — a manual-wind piece from the 1970s that hadn't been serviced in decades. Rizal was upfront from the start about what he found and what it would take. The watch came back running more smoothly than I had ever heard it. The written report he included was something I didn't expect but genuinely appreciated. Nothing about the process felt rushed.

Stem-to-Stern Service

I wasn't sure whether to go for the wellness check or the full service. Siti walked me through both options over email before I even came in, and Rizal's recommendation after looking at the watch made sense — the wellness check was appropriate for where my Seiko was. The crown felt crisper afterwards, and I know what to watch for before the next service. Honest and helpful.

Winding & Wellness Check

I had my ETA 2824 movement serviced here after getting a vague diagnosis from another workshop. The difference was the depth of explanation — I actually understood what had been causing the timekeeping issues. Four stars rather than five only because the turnaround was a few days longer than I expected, but the work itself was solid. Would come back.

Stem-to-Stern Service

My father's military-issue watch from his time in the armed forces. I was nervous about entrusting it to anyone. Rizal and I spent a good hour discussing what the watch was, what it had been through, and what restoration would and wouldn't mean for it. The dossier they produced at the end — photographs of the movement before and after, notes on every decision — is something I'll keep alongside the watch.

Provenance Restoration

I collect vintage Japanese movements — Citizen and Orient pieces from the 1960s and 70s. Finding someone in the Klang Valley who will service them properly rather than recommend replacement is genuinely difficult. stemwind is the first workshop where I've felt the watchmaker actually understood what I was concerned about. Two watches serviced so far, both performing well six months later.

Stem-to-Stern Service

Brought in my husband's Longines for a wellness check as a birthday surprise — wanted to know its condition before deciding whether to do more. The report was a lovely thing to present alongside the watch. It turned out the piece was in good shape overall, and Rizal explained clearly what to monitor going forward. Small details, done thoughtfully.

Winding & Wellness Check