Privacy Policy

1. Data Controller

The data controller for personal information collected through this website and our workshop is:

• Business Name: stemwind
• Address: 28 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia
• Email: [email protected]
• Phone: +60 3-8261 4753

2. What Personal Data We Collect

We collect personal data when you contact us, submit a form, or bring a watch to our workshop. The types of data we may collect include:

• Full name
• Email address
• Phone number
• Postal address (if provided)
• Watch details you share as part of a service enquiry
• Technical data collected via cookies (see Section 7)

3. How We Collect Data

Personal data is collected through the following means:

• Contact forms submitted via our website
• Email or telephone enquiries directed to us
• In-person visits to the workshop
• Cookies and analytics tools on this website (subject to your consent)

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent: For cookies and marketing communications, where you have given explicit consent.
• Contract: To fulfil service agreements — when you book or enquire about a watch service, we process your data to communicate with you and complete the work.
• Legitimate Interests: For internal record-keeping, service history, and improving our workshop operations.

5. How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiries and communicating about your watch service
• Managing service bookings, updates, and collection arrangements
• Maintaining service records associated with watches we have worked on
• Improving our website and workshop services
• Complying with legal obligations under Malaysian law

We do not use your data for automated decision-making or profiling.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share data in limited circumstances:

• With service providers who support our website operations (e.g., analytics platforms), under appropriate data processing agreements
• When required to do so by Malaysian law or regulatory authority
• With your explicit consent

7. Cookies

This website uses cookies to understand how visitors use the site and to improve the experience. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary:

• Service enquiry data: retained for up to 12 months if no service is undertaken
• Service records (for completed work): retained for up to 7 years for internal reference and to support future servicing
• Cookie data: as specified in our Cookie Policy

After the relevant retention period, data is securely deleted or anonymised.

9. Data Protection Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure storage of digital records
• Restricted access to personal data within our business
• Use of HTTPS for data transmitted through this website
• Regular review of our data handling practices

In the event of a data breach that affects your rights and freedoms, we will notify the relevant parties in accordance with PDPA requirements.

10. Your Rights

Under Malaysia's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing where consent is the legal basis
• Request that we cease processing your data for direct marketing purposes
• Raise a complaint with Malaysia's Personal Data Protection Commissioner

To exercise any of these rights, please contact us at [email protected] or call +60 3-8261 4753.

11. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. Continued use of our website or services following any update constitutes acceptance of the revised policy. We encourage you to review this policy periodically.

14. Contact

For any questions or concerns about how we handle your personal data, please contact us:

• Email: [email protected]
• Phone: +60 3-8261 4753
• Address: 28 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia